Hotel IZE Seminyak

IZE Seminyak is looking for an energetic individual with highly motivated to work in Hospitality Management.

We’re looking for:

1. Front Office Manager.

Responsibilities:

• Train, supervise and support office staff, including receptionists, and agents.
• Schedule shifts.
• Ensure timely and accurate customer service.
• Handle complaints and specific customers requests.
• Troubleshoot emergencies.
• Monitor stock and order office supplies.
• Ensure proper mail distribution.
• Prepare and monitor front office budget.
• Keep updated records of office expenses and costs.
• Online reputation reviews.
• Ensure company’s policies and security requirements are met.

Requirements:

• Proven work experience as a Front desk manager or Reception manager.
• Hands on experience with office machines.
• Thorough knowledge of customer service, office management and basic bookkeeping procedures.
• Proficiency in English (oral and written).
• Solid knowledge of MS Office, particularly Excel and Word.
• Excellent communication and people skills.
• Good organizational and multitasking abilities.
• Problem-solving skills.
• Diploma Or Bachelor degree and additional certification is a plus.
• Can speak other language is a plus.

2. Apprentice Guest Assistant.

Responsible:

• To maintain the reception.
• Responsible for maintaining a comfortable atmosphere in the public areas by controlling and monitoring heating, lighting, music/tv.
• Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction.
• All complaints, comments, special requests and other business are to be recorded in the daily handover log.
• To ensure that handover procedures are followed by reading/writing the handover log daily and ensuring appropriate actions are taken to resolve any outstanding issues.
• To ensure that all guest lost properties are correctly reported/logged.

Requirements:

• Customer Service/Communication Skills.
• Being able to problem solve with a customer.
• Fluent in English.
• 1 year experienced.
• Preferably Male.

Please send your Curriculum Vitae to:

Sorry, this vacancy is closed.

with subject Name_Position

» Hotel IZE Seminyak
Jalan Kayu Aya, No. 68, Seminyak, Bali 80361