Kumpul Kumpul Villa offers affordable private villas with shared pool in Bali. Our villa complex are spread across three different locations in the heart of Legian and Seminyak. Kumpul Kumpul Villa is the perfect place for guests seeking private villa accommodation in Bali without spending a fortune.
Currently we have an opening for
1. Guest Support Officer
2. Reservation Officer
Responsibilities for Guest Support Officer
1. Welcoming check-in guests and daily greeting of in-house guests, ensuring their stay is comfortable. Solving any issue that may arise and assisting with guests’ inquiries.
2. Front desk tasks such as
Paperwork – printing welcome notes, registration forms, notices, feedback forms.
System – Updating guests’ data in the system such as uploading scanned documents, emails address, etc. Transport & Activities – Arranging airport transfer, tours, massages with villa vendors.
Sending thank you emails after check-out. Requesting feedbacks and online reviews.
Monthly Reporting and other ad-hoc duties.
3. In charge of maintaining online reviews/ratings in travel sites.
4. Six working days a week from 9am to 5pm or 12 noon to 8pm.
Requirements for Guest Support Officer
1. Fluency in English language in both oral and written is essential. This position requires daily conversation and interaction with guests, therefore a confident speaker is required.
2. Meticulous, pleasant, outgoing personality. Team player and ability to solve problems efficiently. Female preferred, male are welcomed to apply.
3. Min 2 years of experience in hospitality industry is necessary. Previous job experience that requires conversation and interaction with guests in English (oral & written) such as Guest Relations, Guest Service, Reservation Agent, Reception etc will be considered.
4. Indonesian national & currently residing in Bali.
Responsibilities for Reservation Officer
1. Answering inquiries from guests, via various channels such as email, phone and other online platforms such as OTAs and Vacation Rental Websites. Inquiries such as villa information, rates, check-in information etc.
2. Processing bookings received from OTAs, Emails and Walk-Ins into the system. Updating allotments in OTAs according to availability. Ensuring channel manager is correct when applicable.
3. Updating / adjusting rates in our system and also OTAs when necessary. Creating seasonal promotions in our system and also OTAs when instructed by management.
4. Six working days a week from 9am to 5pm or 12 noon to 8pm.
Requirements for Reservation Officer
1. Fluency in English language in both oral and written is essential. This position requires daily conversation and interaction with guests, therefore a confident speaker is required.
2. Meticulous, pleasant, outgoing personality. Team player and ability to solve problems efficiently. Female preferred, male are welcomed to apply.
3. Min 2 years of experience in hospitality industry is necessary. Previous job experience that requires conversation and interaction with guests in English (oral & written) such as Guest Relations, Guest Service, Reservation Agent, Reception etc will be considered.
4. Familiarity with hospitality systems (channel manager, OTAs) is appreciated.
5. Indonesian national & currently residing in Bali.
Education Requirements
Minimum education is Diploma D3 with at least two years of experience in the industry.
Please kindly apply through our website www.kumpul-kumpul.com/career or email your updated CV to villa@kumpul-kumpul.com
Kumpul Kumpul Villa
Raya Seminyak GG Tamansari No.2
Bali 80361