SEED Resort

SEED RESORT, a luxury beachfront resort in Rote is looking for a talented and passionate candidates as Receptionist based in Rote

Requirements:

– Required language (s): Indonesian, English

– At least 3 Year (s) of working experience in related fields is required for this position.

– Required Skill (s): Microsoft Office

Work Activities

• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
• Secure payment, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, in-house activities and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Communicate any emergency, lost item or theft to proper security staff and/or authorities
• Deal with enquiries and room reservations made on the telephone, online or by email.
• Greet guests on arrival at the hotel
• Make a good first impression – a warm welcome and pleasant atmosphere in the reception area can help to get guests’ stay off to the best start.
• Keep accurate records of which guests have arrived at, or left, the hotel.
• Provide additional services for the convenience of guests, such as ordering newspaper, transportation, storing valuables and taking messages.
• Prepare customer’s account upon departure.
• Assist guest with any request and or complain they might have.

Personal Qualities and Skills

As a hotel receptionist, you’ll need to have:

• Clear speech.
• Polite manner.
• High standard of personal presentation.
• Excellent verbal and written communication skills in English and Indonesian.
• Good telephone manner.
• Customer service skills, patience and tact.
• Ability to be calm and well organised, even when working under pressure.
• Ability to handle cash, credit/debit cards and foreign currency.
• Some secretarial and keyboard skills
• Need to be accurate and should pay attention to detail.
• Ability to operate standard office equipment such as photocopiers.
• Great team work
• Attention to detail
• Proactive and always looking for things to do.

Please kindly send your CV and Photograph to:

Sorry, this vacancy is closed.

SEED Resort , Corporate Office

Jalan Bucu No.33, Kerobokan, Badung, Bali