Novotel Yogyakarta

Novotel Yogyakarta is currently looking for:

1. Front Office Supervisor.

• Maintain the highest standard of guest service and satisfaction.
• Will be called upon to deal with guest problems and/or complaints.
• Assuring the loyalty members experience follows Accor standards and commitments.
• Ensure and oversee that the Receptionist shift procedures/duties are completed on time and are procedurally correct.
• Assists all area in the Front Office Department. As required. (i.e.: Operator, Reservations, Reception, Concierge, and Business Center).
• Guest Passion.
• Willing to grow within Accor Group.

2. Guest Service Agent.

• Having a positive attitude towards work, be self-disciplined and self-motivated, and set a good working example for all sub-ordinates.
• Responsible for the daily organization of the section.
• Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• Establish good public relationship with all guests.
• Provide guests with the most accurate and up to date information at all times.
• Provide services and information to guests that are the most accurate and up to date possible, and are delivered to the guest in the most meaningful way.
• Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.

3. FO Night Auditor.

• To be in charge in overall hotel operation at night time and make decisions as necessary to ensure smooth operation and well being of hotel image
• Actively monitor all areas in the hotel to ensure standard of service are maintained; overall staff conduct are according to the set policy; correct steps or actions are taken to ensure fire and safety regulations are adhered to; and to anticipate and/or overcome building/equipment physical problem.
• Intensely coordinate with security to secure hotel guests and their belongings; protect hotel facilities and equipment; and to protect against misbehavior of irresponsible personnel.
• Exercise great tact, firmness and solid decision during his shift. Assist in the supervision of discipline in the hotel.
• Prepare Night Front Office Report for management.
• Co-ordinate and ensure that Front Office, Outlet Cashier and Night Auditor have complete input, up date and audit before giving the approval for one button process.
• Conduct hand over briefing with Receptionist for Skippers, Sleep out and check out with balance on a daily basis
• Coordinates Housekeeping and Food & Beverage on any special request out of the normal routine which requires special services.
• Closely check all Engineering related matters and work together with Engineer on duty to ensure smooth function of engine, machine or system which support comfort of guests and facilitate employee’s assignment.

4. Executive Chef/Chef.

• Have experience in hotel kitchen on several positions.
• Ready to take a full leadership of the kitchen, including pastry and bakery department, stewarding.
• Focused on food quality during breakfast and other FB fuctions.
• Strong background in Indonesian, Chinese and Mediterranean cuisine.
• Control and develope on daily basis hygiene standards in department.
• Monitor cost on budgeted level.
• Good communication skills with the team, and hotel guests.
• Able to set up promotions callender, work close with FB Manager to boost the revenue.
• Good interpersonal skills, attitude, dicipline and high motivation.
• Initiative and commited with strong sense of responsibility.
• Reliable and able to meet deadlines.
• Willing to grow within ACCOR Group.

5. Pastry Chef.

• Assisting the Chef in all areas of pastry and bakery menus.
• Production of high quality food for the restaurants and the banquet department, concentrating on taste and excellent presentation.
• Develop and manage bakery shop in hotel.
• Developing of daily specials.
• Responsible to implement and follow all International Hygiene Standards.
• Consistently checks market for new ideas, cooking techniques and products.
• Train personnel to ensure that all working procedures are implemented properly.
• Have a good personality and positive attitude.
• Hard worker and team player.
• High motivation and inspiration.
• Willing to grow within ACCOR Group.

6. Landscape and Garden Supervisor.

• Memiliki pengalaman di bidang perkebunan dan bercocok tanam
• Memiliki metode dan jadwal pelaksanaan kerja penataan taman diarea Hotel.
• Menyusun jadwal pengadaan bahan, tenaga kerja dan alat yang di perlukan
• Memelihara tanaman dan menyiapkan pembaharuan tanaman harian, mingguan, dan bulanan.
• Melaporkan hasil pekerjaan setiap hari kepada Housekeeping Manager.

7. Revenue Manager.

• Have experience as Revenue Analyst min 2 years
• Degree in Hotel Management School, or general Business school.
• Knowledge of the concepts and evaluation of market analysis processes.
• A clear understanding of hotel industry is necessary as well as analytical capabilities, experience in study cases, market research and studies with mathematical background;
• Analyze the contract performance (price, allotments, number of rooms sold, etc) before decisions on renewals are taken.
• Is responsible for having all the revenue management processes in place in the hotel, he/she implements the GM’s strategy on daily basis, updates planning, quotes groups and alerts GM, when market deviates from strategy.
• Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies;
• Calculate availability and minimum rate for the requests by using group quotation;
• Providing dynamic forecasts, compared to the strategy of the GM and budget.” Recommendation.
• Analyze on a monthly basis the results in terms of internal and external indicators (RevPAR and market share), in order to react in time;
• Familiar with CRS (TARS data and resa main screens) and distribution channels.
• Communication skills : PowerPoint, Word, Outlook.
• Languages: fluent in the national language, and good level in English.
• Monitor domain / hosting of the Hotel.
• Have the ability handle multiple tasks at one time.
• Reliable and able to meet deadlines.
• Willing to grow within the ACCOR group.
• Attractive salary Package.

8. Spa and Recreation Manager.

• Responsible for running the SPA facilities and for providing guests with entertainment and leisure facilities and services, including swimming pool, fitness and kids club.
• Provide excellent customer service and to supervise spa and recreation employees.
• Responsible for creating advertising and other promotions for the SPA, Recreation and indoor/outdoor leisure activities,
• Maintaining public relations with local tourism associations.
• Create and Co-ordinating leisure activity schedules and information packs for guests.
• Create and Coordinate special events, holiday activities, and year-round activities.
• Develop relationships with members, return guests, group contacts, etc., to provide maximum, personalized guest service.
• Responsible for creating and scheduling fitness and wellness programs for members and guests
• Responsible for the appearance and safety of the recreation facilities based upon established Accor standards
• Evaluate equipment and facilities, and adapt activities to participant needs
• Inventory and procurement of leisure spa products, treatments and equipment.
• Strong people skills to manage and motivate spa and recreation staff and deliver guest satisfaction.
• Very well organised and able to balance all aspects of the job.
• Responsible for operating within the established budget and for assisting with the creation of the annual budget
• Work with necessary departments to ensure the proper marketing and promotion of the recreation programs and facilities.

Skills:

1. Ability to meet financial targets.
2. Ability to work under pressure.
3. Excellent grooming standards.
4. Strong organizational skills.
5. Excellent communication and interpersonal skills.
6. Flexibility to respond to a range of different work situations.
7. Passion for customer service.
8. Relevant fitness and pool qualifications.

Kindly send your Application (before 31 May 2018) to:

NOVOTEL YOGYAKARTA
Jalan Sudirman No.89 Yogyakarta
Email: recruitment@novotelyogya.com