Panbil Residence Batam

Panbil Residence in Batam looking for:

1. SENIOR FRONT DESK AGENT (FDA) FOR SERVICE APARTMENT.

Job Summary:

• Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs.
• Make reservations or appointments for guests who want to avail themselves of local entertainment or services.
• Answer guest calls and record details of each conversation for future follow-up.
• Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues.
• Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we’re prepared for them.
• Report any accidents or injuries to senior management staff immediately.

2. SALES MANAGER FOR SERVICE APARTMENT.

Job Summary:

• Responsible for Corporate and Travel Agent Room Sales for the Service Apartment.
• Clear understanding of the service apartment business strategies then set goals and to determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales.
• Represent the service apartment in various events and exhibition.
• Implements all sales action plans related to market areas as outlined in the marketing plan.
• Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.
• Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
• Provide the highest quality of service to the customer at all times.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g. generating proposal, corporate rate application letter, writing contract, customer correspondence).
• Able to supports apartment service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the apartment
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
• Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
• Assess additional training needs based on data gathered and interaction with sales team from property visits.
• Attending all department and hotel meetings as necessary.
• Targeting key accounts potential for the company.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Acquiring and developing new business accounts and preparing sales proposals for clients.
• Closely following up on all business leads within a 24 hour response time line to clients.

3. ACCOUNTING ASSISTANT FOR SERVICE APARTMENT.

Job Summary:

• Assist in managing revenues received and dispersed including accounts receivable, accounts payable, payroll, audit, General Ledger reporting.
• Cash handling functions for the service apartment and reconcile all cash dropped at the front desk.
• Assist with analysing financial statements on a monthly basis and report any variances to the concerned department heads.
• Assist with financial and tax audits.
• Assist with preparing tax returns and corporate reporting requirements.
• Assist the financial Controller with systems administration, G/L account reconciliation, budget preparations, inventories, monthly closings and full P & L responsibility.
• Assist financial Controller with completing the year-end audit process.
• Review and approve all reconciliation and audit work papers.
• Post city ledger payments in property management system, reconcile and bill all city ledger accounts.
• Perform follow-up billing and credit collection documentation and inform Controller of any potential uncollected accounts.
• Reconcile credit card back-up to General Cashier Summary and inform Controller of any discrepancies.
• Bill out credit cards and also maintain accurate and legible logs for all credit cards.
• Reconciles bank statements.
• Prepare wire transfer confirmations for reimbursable invoices.
• Prepare credit card authorisations and send to vendors.
• Verify if credit card service charge is billed correctly for all credit card transactions.
• Reviewing all ledger details guest ledger, city ledger and deposit ledgers to validate proper payment and revenue posting.
• If any imbalance or difference found on the ledger then co-ordinate with the PMS team to resolving the same.
• Review the postings, payments, revenue and guest balance reports on a daily basis.
• Ensure correct taxation are applied on all billing software like Property Management systems (PMS), Point of Sale (POS) and SPA software’s.
• Maintains accounting databases by entering data into the accounting program.
• Assists with reimbursable invoicing.
• Set up new accounts in accordance with established credit policy.
• Assign unique AR number to new approved accounts on both PMS and Back office software.
• Assist in reconciling open account status items.
• Input General Cashier Summary and maintain binder.
• File and distribute credit card cancellations, bulletins and credit warnings.
• Process and follow-up on all returned checks accepted as cash payment.
• Record General Ledger and City Ledger reconciliation.
• Analyse revenues, commissions and expenses to ensure they are recorded appropriately on a monthly basis.
• Maintain Vendor’s permanent files and Certificates of Insurance.
• Maintain contracts for vendors.
• Process payroll or verify payroll dollars and reports.
• Process authorise purchase requests as needed.
• Rotating monthly audits of inventories / Enter final inventory totals into spreadsheet.
• Maintain Office supplies and order as needed.
• Any other job related duties as and when assigned by the Financial controller.
• Accomplishes accounting and organisation mission by completing related results as needed.

Please email to: hrcm@panbil.co.id